Open Solicitation to Sean Callahan from a Canadian Reservation Holder
Appreciate the site and what you are doing here - bringing a good amount of attention to the Fisker brand, the Ocean model and also bring a lot of info back to the community. The news is (understandably) pretty US-centric, however as your neighbour up north, I'd appreciate (speculating that I'm not the only one, but not speaking for anyone else either) any news you could provide for Canadians on the following topics:
- Why is there such a delay in getting One's delivered to Canadians while we share a border, and have largely the same safety requirements, regulations, laws and requirements (very easy to import a vehicle from the US to Canada - the vehicles are near identical - you don't even have to change the speedometer for cars manufactured after 1978 (aside from spelling a few words differently (see above neighbor:) )
- What about One Reservation Holders - we thought we'd be able to pay the premium and experience the Ocean before everyone else as a part of the One experience..
- Any chance of the Canadian One orders being cancelled and reallcoated to some other markets
- Will the One's be assembled and then just sit on a lot somewhere until 'late 2023'
- Who will service our vehicles? Bridgestone is the US service partner which makes sense as Firestone Total Car Care centers are, according to wikipedia, expanding their hbd and ev services
"At the start of 2022 Bridgestone, parent company of Firestone, announced that it will expand its hybrid and electric vehicular services"
- How many Canadian orders were there, and of those, how many have laid down their $250USD + 6500 CAD for the order
Just generally any info you can dig up for us Canadians.
The problem, as I'm left to speculate, is that there is no service arrangement negotiated AND with the launch of a new car/product that there would be some day0 service requirements. As you (may) know, the 51st state is vast and sparsely populated - a challenge for any manufactured of services goods, but an especially unique one for a manufactured of services goods with no sales or or established service presence.
Hopefully you can find a minute or two to help the few(?) of us out.
I have been following Fiskerati and Ocean Forums since I preordered the ONE in July and would love to get some more answers specific to Canada besides the Canadian Press Kit. There really is no news and updates specific to the questions above for Canadians to be found.
Any help would be greatly appreciated Sean. We are less than 24 hours away from SOP! 🥂🍻
Thanks for starting this thread @gizmanning.
🌊 Fisker Ocean One | Night Drive | Black Abyss | 22” F5 AirGlider Black | May 14, 2021 Reservation | July 8, 2022 Preorder
🚙 '18 VW Tiguan 2.0T 4Motion AWD Highline (SEL)
Thanks @gizmanning for starting this thread. As a fellow Canadian (and early supporter Jan 9'2020 Reservation), I have wondered for a long time just how many Canadians there might be in the Ocean One group and the broader Ocean Reservation holders. I can only assume that the number is smaller than we might like.
It seems like in light of no concrete Canadian based information, we have always been grouped in with the US and have assumed (at least on my part) that our info can't be much different. We did get the initial June'23 to Sept'23 delivery window but that seems to have changed now to "late 2023" whatever that means. We did get the Canadian Press Kit last week but that seemed to be identical to the US press kit in it's content, other than our new delivery date.
I too have a feeling that our One orders are going to be cancelled and that they will give us a choice to keep our deposit on file against a future order (assuming that they will ship here eventually) or that they will refund the money and send us on our way. I truly hope that I am wrong with this but it is a growing worry.
Maybe the launch of the configurator will shed some more light.
Sean, I too share the sentiment of gratitude for what you have built here and ask the same question of you regarding helping to feret out any info that would put our Canadian minds at ease.
Thanks for joining in folks - hopefully we can get a bit more information from Fisker. Henrik does seem to give Sean some time occasionally, hopefully he can use it to give us a bit of a voice.
Where are you from? I'm in Ottawa.
Some of the folks I've come across don't realize that:
- Firestone is a subsidiary of Bridgestone
- Firestone Canada is not the same as Firestone USA
- Many (if not all?) Firestone locations across the Canada are not "Complete Auto Care" Centers like they are in the US. Most of the ones I've found are Authorized Tire Sales and Repair Centers, and the only Firestone service center I can think of closed years ago
- Other than Canadian Tire, Canada doesn't really have a nation wide, exclusive automotive service center
- Canadian Tire is not electrified
- The only nationwide service centers I can think of are competitive dealer networks (will be interesting if Canadians get an Audi dealer, or something along those lines), but it'd be an interesting dynamic, driving a Fisker in to an Audi dealer and having all the Audi customers Gawk ... 🙂
Hopefully we can get some concrete answers soon
@gizmanning I am from Niagara. Just noticed that my “Confirmed” order has been changed to “Pending”. Hopefully that’s just a software change for the rollout of the new app.
@mattyhu Mine as well. My build details (colors, wheels, interior) have also been cleared. The only thing that remains are the accessories (winter tires, fob, mats).
“Not impressed” with the new configurator.
1. No lock date (Was Nov7, pushed to Nov21, now no date).
2. will not allow configuration of my ocean one.
3. It’s great that Oceans are rolling off the line. But who has the ability to configure those cars? I hope they can line their ducks up.
@r-sedlaczek There appears to be issues with the new app but from what I’ve seen, the configurator is working fine on their website. Are you using the app?
@mattyhu yes, the new app. I web site now has me pushed back to Q1 2023! I placed my reservation on Nov 29th 2019 so much for reserving early.
@r-sedlaczek I just received an email from Fisker that addresses a lot of the questions regarding lock-in/delivery dates. Here is what they said:
We’ve Unlocked All Final Build Lock Dates
We have unlocked all final build lock-in dates to give everyone access to the 3D Configurator and all-new accessories. You can now view, edit, update, or add accessories to your vehicle build, even if your previous “final build lock date” has passed. (Currently available on web only).
You will also notice an update on how the estimate for your final build lock-in date is displayed in your account. Your new lock-in date estimate will now appear as a Calendar Quarter estimate (Q1, Q2, Q3, Q4). We will update your account with an exact final build lock-in date as we get closer to production for your Ocean One.
- Q1: January – March
- Q2: April – June
- Q3: July – September
- Q4: October – December
This change will not have an adverse effect on your vehicle delivery timeline.
How Will I Know my Exact Final Lock-in Date?
Your account will update and display the final build lock-in date two weeks before we need you to confirm your final build. When your account updates, we will notify you via a series of emails to remind you to verify your vehicle build and accessories.
How Will I Know My Exact Delivery Date?
We will provide you with more detailed information in February. As your vehicle production date approaches, you'll receive a Calendar Quarter estimate that states the 3-month range we estimate your delivery will fall within. When more information becomes available, we will narrow your estimated delivery date by month, week, and exact delivery date.
- The first 350 Ocean One owners can expect their Calendar Quarter estimate in February of 2023.
- Once your estimated delivery month is known, you will receive your vehicle's digital signature number.
- Soon after, you’ll receive a firm delivery date for your Fisker Ocean One!
@r-sedlaczek The configuration on the Fisker web page is a step in the right direction, take a look a there.
@gizmanning opened up the web site and it started to download the new configurator, but then my wife said it was time to go. So I’ll have to check it out when I get back home😠
@gizmanning the Fisker website works well, and now the Fisker Mobile app is working as well. A little oil, tighten a few bolts and it’s ready to go!
@gizmanning Been on vacation, but I've seen your post. I don't have any answers for you. You ask a lot of great questions many of which we've never seen answers for US customers. I would have to imagine, different countries would receive different email communications from Fisker. Since I'm based in the US, I'm not sure what type of email communications are sent to Canadian customers. Regardless, there is a lot to speculate like you said for the Canadian market.
You call out some good reasons why Fisker deliveries are later than most countries even when it is just north of the US. Another thing to think about is around servicing the Fisker Ocean once deliveries start. I'm not 100% certain what the rollout plan looks like for service centers here in the US let alone Canada. Servicing Fisker Ocean is important once the first delivery takes place. Fisker recently shared a blanket statement for service globally, but not country specific info. That could be another reason why Canada deliveries are further out than the US.
Furthermore, the only thing Fisker has ever shared around delivery dates is what is written in their FAQ and earnings calls. Most of the dates in the FAQ have been pushed out as mentioned in the latest earnings call and reiterated on SOP day this past week. The FAQ is long overdue for an update. A fair number of answers need to be revised, not just around delivery dates.
In the recent Fisker email titled, "The Fisker Ocean is Rolling Off the Line. Start of Production Begins Today!" it included a generic response around Delivery Expectations. Also, Fisker appears to have sent a similar email to those with a Fisker Ocean One pre-order as it relates to lock-in dates. Your updated lock-in date will shed some light on your countries delivery timetable. If I had to guess, Canada and the U.K. fall into Q4 2023.
As for an entire countries orders being cancelled, that seems highly unlikely. No point in having nine launch markets if all orders from a specific country are cancelled. There would have to be something major for this to happen like an import ban or something along those lines. As for cars sitting around state side, that could happen maybe for the first 300 customers or others in the Q1 2023 cohort. Maybe whatever is produced before the global certification concludes in February 2023. At least that is my initial thought.
Anyhow, a lot of your questions will remain a mystery until they are not and others may always be unknowns (e.g., How many Canadian orders were there, and of those, how many have laid down their $250USD + 6500 CAD for the order?). I'm happy to reach out to my Fisker contact on your behalf if you've already tried to get answers using Fisker Support. However, I'm not guaranteed any specific answers.