Topic starter
August 27, 2023 6:08 PM
Today I visited a Fisker Center in Grove. It was a very disappointing experience compare to other similar car centers. The space was nice but uninviting with a two reps and a DJ blasting music. I wanted to feel a car and ask questions but it was hard having DJ right next to me.
I set in the car. A young lady approached me, “Can I answer any of your questions?”
My first question, “When is a delivery date for Ultra. Answer from a rep, “Sometime after January 2023”.
Me, “Can you be a bit more precise?” Answer, “No”.
Second, “I really need a second car soon. I have to get something quick. I most likely will buy another car soon. Can I move my deposit to Pear?” Answer, “No. You’re ordered a car and you cannot change anything. If you do not want it, cancel it!” Me, “I tried to cancel it but could only by loosing a deposit”. Rep, “You converted you deposit, so you cannot get your money.” We went back and forth. Me trying to convince her that I did not made any changes or touched anything on my account and she trying to convince me that it was all my fault making this conversion.
Then I tried to see if she can help me with a test drive. The answer was “No” again.
I do not consider myself a difficult customer but I had been waiting for a car since January 2021 and thought that I deserved some attention, I guess not. I hope Fisker customer service will get a little more freedom and slightly better training. It will go far.
August 27, 2023 9:03 PM
@leonid-rachman Sorry to hear you had a bad customer experience. I was at The Grove today during the Fisker Ocean owner's meetup. I too heard the DJ spinning and it was a bit loud. Based on what you shared, I'd suggest emailing Fisker Support (support@fiskerinc.com) to have them look into your account. They may tell you the same thing, but will likely have more details about your account. Feel free to share the outcome after you've gone through that channel.
Explore Fiskerati for the latest Fisker news, reviews, and analysis.
Reserve your Fisker Ocean, PEAR, Alaska, or Ronin at https://fiskerinc.com/reserve using referral code DDK87H.
🌊 Ocean One #469 | Night Drive | Black Abyss Plus | 22” F3b SlipStreams
August 28, 2023 7:01 AM
Today I visited a Fisker Center in Grove. It was a very disappointing experience compare to other similar car centers. The space was nice but uninviting with a two reps and a DJ blasting music. I wanted to feel a car and ask questions but it was hard having DJ right next to me.
I set in the car. A young lady approached me, “Can I answer any of your questions?”
My first question, “When is a delivery date for Ultra. Answer from a rep, “Sometime after January 2023”.
Me, “Can you be a bit more precise?” Answer, “No”.Second, “I really need a second car soon. I have to get something quick. I most likely will buy another car soon. Can I move my deposit to Pear?” Answer, “No. You’re ordered a car and you cannot change anything. If you do not want it, cancel it!” Me, “I tried to cancel it but could only by loosing a deposit”. Rep, “You converted you deposit, so you cannot get your money.” We went back and forth. Me trying to convince her that I did not made any changes or touched anything on my account and she trying to convince me that it was all my fault making this conversion.
Then I tried to see if she can help me with a test drive. The answer was “No” again.
I do not consider myself a difficult customer but I had been waiting for a car since January 2021 and thought that I deserved some attention, I guess not. I hope Fisker customer service will get a little more freedom and slightly better training. It will go far.
Sorry for this experience. It is consistent with what I have personally heard from them in the past related to cancellations, changes, etc. The general approach from Fisker seems to be to cling to any non-refundable deposits with extraordinary tenacity and cite the contract language with a pharisee-like legalist mindset. Other EV startups with which I have interacted (Tesla back in the day, Rivian, Lucid) have been super-accommodating on making changes and cancellations. Tesla and Rivian both had/have a 7 day money-back return policy after the sale. We just bought a Rivian R1S and it had a 7-day no-questions-asked refund policy. Its non-refundable IRS deposit is also something the company would routinely wave if you needed to cancel. When we bought our Tesla it also had a 7 day refund policy (not any more, now that there are ample opportunities for test drives and the company is established, but through 2020).
I think it is a mistake, but that is how they wish to play this.