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Options in Configurator

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(@gail-phillips)
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I am a reservation holder for an Ocean Ultra. Like others, I feel that the configuration options were in reality a way to raise prices while facially holding the promised base prices. Normally, the upgraded models will come with interior seat upgrades and additional paint and/or wheels. To  make these items costly options leaves a bad taste in many reservation holder's mouths, including mine. I was so excited about getting an Ocean. Now, I'm not sure I can afford one. 


   
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alpinex3
(@alpinex3)
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I agree with Gail. Its easy to keep the base prices when all you have to do make it up in option prices . They are way above the industry  prices for there options!

 


   
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(@gail-phillips)
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I was speaking with someone this evening who has the Rivian truck, and he said Rivian tried to pull the same thing.  Enough Rivian pre-order customers complained, and Rivian reconfigured the options and took out the increases.  Perhaps all Ocean preorder customers should complain directly to Fisker.


   
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SergeAck
(@sergeack)
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Agree. I just went into my account at Contact Us and provided a complain about options prices that are exorbitant. The final price will push many pre-orders to cancel.


   
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(@gail-phillips)
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Awesome. Now more people need to complain.


   
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TT97
 TT97
(@ttrinchi)
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Posted by: @gail-phillips

I was speaking with someone this evening who has the Rivian truck, and he said Rivian tried to pull the same thing.  Enough Rivian pre-order customers complained, and Rivian reconfigured the options and took out the increases.  Perhaps all Ocean preorder customers should complain directly to Fisker.

What Rivian did was quite different.  Rivian had prices shown for the base price and all the options and when you reserved you were able to select the options you wanted.  In early March, they raised the prices across the board for both the base price as well as the options (by about 20%) and told reservation holders they had to pay the new prices; Fisker had never published prices for their options before nor did they change the base prices they had announced.  What Rivian did would be the equivalent of Fisker saying the Extreme is now $80k; Ultra $60k and Sport $45k. 

 

🌊 Fisker Ocean One | Mariana | Sea Salt | 20” F7 AeroStealth | 7/8/22 Preorder
🚗 '18 Tesla Model 3 LR RWD | '21 VW ID.4 Pro S AWD || 🌞 22 SunPower X22-360 Panels - 7.92 kW System


   
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(@frankbader33)
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@gail-phillips Fully agree and I am really upset about the prices for the additional options. I hold a reservation for an Ocean Extreme and we were told it contains all the top options, but now we shall pay ridiculous high prices for options which is just another way of price increase. The prices HF is now asking for these options are much higher than what you pay at a German luxury brand as Mercedes, BMW or Audi...

My Ocean Extreme costs now app 15.000 Euro more for just adding 4 options (in brackets from BMW i4 M50 comparison):

 

Big sur blue color: 4.465 Euro (vs. 3.300 BMW frozen portimao blue metallic)

F3 slip stream: 3.770 Euro (vs 1.980 BMW wheel upgrade from 18" to 20")

Toe hintch package: 1.780 Euro ( vs 1.100 Euro BMW)

Marina blue interior: 4.960 Euro for alcantara/faux leather !!! (vs BMW 1.450 for upgrade to leather seats or 2.600 for "Merino Nappa leather interior")

 

The total is now 85.000 Euro which makes it significantly more expensive despite have the Extreme version already. The BMW i4 M50 costs app 79.000 Euro with all these additional options. I am considering to cancel my reservation and order the BMW i4 M50 (79k)  or a KIA EV6 GT (70k).

 

I am sure these ridiculous prices for the upgrade options will turn off more potential customers who reserved an Extreme or Ultra.

 

 


   
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Mag48
(@mag48)
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@gail-phillips totally agree as well and have voiced my concerns to Fisker customer service about what was shown on previous Ultra press kits. They told me to read the order contract and basically you are SOL on what was shown for features on the Trims prior to the configuration tool being launched. Don't like it, cancel your order. (Retention is also clearly a priority ?)

To your point though I don't think I've ever seen a $50,000+ vehicle that doesn't have premium seating services, wheels, paint colors, etc from the base model tier. 

Its not that I don't think the Ultra is worth $50,000 but I understand more and more why people chose the sport trim or one trims. 


   
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(@gail-phillips)
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The attitude at Fisker is worrisome.  Most of us preordered on faith and the integrity of Henrik Fisker.  While all car companies may charge for options, my point was that as one upgrades a model, the upgraded version typically comes standard with some upgraded interior or safety options.  While Fisker was not specific, this is the impression left with the consumer.  What will Fisker's position be when there is an issue with an Ocean once purchased? Will it bend over backwards to fix the problem or cop an attitude such as "If you don't like it, cancel."  It is truly bad marketing to alienate the group of buyers who supported the company in its infancy.  


   
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(@gail-phillips)
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I am curious what impression others had of what they were getting included with the base price of the Extreme.  My thoughts were that the Extreme was going to be substantially similar to the Ocean One, just not with the signature and a couple of other special perks reserved for the launch edition. Not everyone who wanted an Ocean One could get one and had to default to the Extreme.  

I was in Mexico when Fisker opened up reservations and simply couldn't get my order for the Ultra through.  Once I returned home, I wrote to Fisker via their email (which is the only way I know of to communicate with Fisker at this time), and Fisker graciously put my order in since I was a reservation holder even though the website said U.S. limits had been reached.  I thought this was the start of a really special relationship with a personalized car company that cared about its customer and customer relations.  But, since it was the next day that Fisker responded, it dated my reservation that morning.  Later that day, Biden signed the Inflation Reduction Act, and I thought I would be able to fall under the old law with respect to the $7,500 EV credit, but as written, the law requires that the car be ordered the day prior to the law going into effect.  When I wrote to Fisker about this issue and that I had ordered the day prior to Biden's signing of the Act, I got the same sort of response as M4, that is, "Do you want to cancel"? 


   
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Mag48
(@mag48)
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I also thought that about the Extreme too. Particularly as it related to paint color upcharges, lack of more premium rim inclusion, and interior seat surfaces including the white option. 

I agree with you that it's bizarre that the $70,000 version of the Ocean has some of the same base amenities that are included with the Sport trim that's nearly half the cost. 

Will be interesting to see if their are any revisions. 


   
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(@gail-phillips)
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Joined: 2 months ago
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Topic starter  

I just tried to very conservatively configure my Ocean Ultra. The configurator is very unstable, especially if you want more information about the options.  I finally got my configuration finished, but the website would not allow me to sign in and save it.

Although I am still a fan, I find it a bit disconcerting that a high-tech EV company cannot create a workable website.


   
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Joseph Cruz
(@josephcruz85)
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@gail-phillips  I had the same issue. Try Firefox that was the only browser I got to work really well.   😁


   
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(@gail-phillips)
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@josephcruz85 Thank you for the hint.


   
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